Common Questions

How long until I receive proofs?

Within approximately one week.

Will portraits look like the proof?

No, proofs are not colour corrected or touched up. The proof is for expression only. The cropping of the image will change depending on the size of the photos ordered. Please refer to cropping samples here.

What retouching is standard?

Noticeable blemishes, scabs and flash in glasses are standard touch-ups. We do not touch-up birthmarks unless requested.

How long until I receive my final portraits?

Approximately 10 business days from the order return date

I did not get my order returned to the school by the due date/time, what can I do?

Please mail the order directly to us with an additional $10 late fee. This information is located on the order form. Do not send them to the school as we only pick up the orders once.

How does the family Plan Work?

If you have 3 or more children attending THIS school, you may use the FAMILY PLAN. The first 2 students pay full price. There is no charge for your additional children.

IMPORTANT: A SEPARATE Photo Order Envelope and a SEPARATE Family Plan Discount Coupon is required for each student receiving a complimentary package.

Enclose one coupon in an Order Envelope for EACH student who qualifies for the complimentary package.

Please return each child’s envelope to THEIR OWN TEACHER. DO NOT return all envelopes to the same teacher.

All students on the Family Plan must order packages or products of equal value.

Obtain Family coupons from the school’s office.