SPORTS COMMON QUESTIONS
What is a Memory Mate?
A memory mate is usually an individual and team photo on the same 8×10 page.
Due to COVID-19 our traditional memory mate is not possible as the team photo is not socially distant. Below are samples of different products we have created to replace this item temporarily. You can find out more about these products on our COVID19 Photo Options Page
If you would like clarification on the option available/chosen by your league please email us directly or ask a Darby Photo rep at the photo session.
How do I order more than one memory mate?
The ONLY way to get two memory mates is to order the Additional Memory Mate on the order form, order code A2
Do I need to return an envelope on photo day if all I want is the memory mate?
During COVID19 many leagues will not be using envelopes and moving to a proof online system. This would mean no envelope is required. Your child will bring an online access code home from photo day and flyer giving you all the info needed to access and order the photo online.
Can I order additional photos at a later date?
How can I pay for photos?
Cash or Credit only. (Visa or Mastercard)
Sorry, cheques are NOT ACCEPTED. We have had a large number or cheques that were returned without sufficient funds or the account was closed. Sorry for any inconvenience.
Change is available through our staff at the photo day venue.
Can I see my photos before ordering?
Generally no, we use a prepay system but we 100% guarantee our products.
If you are unsatisfied for any reason, you can attend a retake day or receive a full refund with the return of the products.
DUE TO COVID19 many leagues have requested that ordering be moved online and if this is the case with your league, then the access code provided after photo day will allow you to preview the photo online BEFORE ordering this season.
How long after photo day will I receive my order?
We generally have the photos back to the league representative within 10 business days. The league then hands them to your coach, generally a quick process.